• Initial Discussion : Project requirements, software specifications, keying specifications, input layout, dispatch structure are discussed with client after receiving offer.

• Project Analysis and Sample Entry : Once project specifications are decided. Our team analyzes the whole project and gives feedback to our client. If the client gets satisfied, we receive sample data, which is processed at our end and forwarded to client for further feedback. Once reaching to mutual agreement, our team starts working on the project.

• Project Specific Software Development : On client's demand software is developed at our end. As for most of our projects, we have developed customized software, ensuring faster implementation and higher accuracy.

• Project Processing : Entry, Verification, Quality Control and Packing are four characteristic steps involved in project processing of almost all of our projects.

1. E-mail - For example you may have a text that you want assembled into a handbook. This can easily be e-mailed to us. We will do the work and return it in an electronic format of your choice (e.g. as a PageMaker document or a PDF file).

2. Normal mail service - you can send your material in the mail. This will take 8 days to reach India. This method would be useful if you wanted to send handwritten forms for entry into the computer.

3 DHL or Blue dart - Service in India is good. We can receive packages in 4 working days. You can easily track your parcel at www.dhl.com or www.bluedart.com .

Outsourcing to India has now picked up pace, with almost all software and many online players looking at India as a low cost and viable option. We see our role as working with both clients who are exploring the possibility of outsourcing for the first time, and clients who have outsourced before and are looking at other options.

However, for us to evaluate your profile we would like some more information on your area of business and terms. I would appreciate if you could send me your profile, with respect to:

In what format you would like the work to be given to you.

Details of the stage by stage process you follow for your work.

Your measurement criteria of performance, quality and accuracy.

The capacity of your organization.

Any certifications from prominent Bodies (e.g.. ISO9000, SEI CMM etc)

The format in which the delivery will take place

Your rate for different types of jobs.

Please include any advantages that you offer to clients, as well as any minimum requirements that you may have about the enquiries you would like to receive. Since most of our clients will be based outside India, clear, detailed information and transparency in our dealings will be crucial factors in getting the job.

I am excited about the possibilities of our partnership and look forward to hearing from you on this.

For all our internal and client data entry work, we manage a network of companies that specialize in data entry, conversion and database population services. Typically, we discuss the project with them and have a sample work done so that they have a clear estimate based on the type of work. Once the terms are acceptable to you, we will follow up to ensure that the work is done as per your specifications - in effect acting as your man in India.

Areas of Expertise:

Converting documents to structured formats like XML, SGML, and HTML. DCL.

Data Entry into Packages such as MS Word, Excel and Access.

Large-scale data capture, data conversion and database maintenance services.

Convert hard copy books into electronic media.

Convert mass of information currently stored in any form into usable, efficient data on CD or database or digitized form, including symposium proceedings, dissertations etc.

Data conversion of: text/graphics, books, magazines, financial, legal matters etc. into digitized form.

Standard Work Process

We start by dividing the whole job among the number of operators. Each operator gets a certain percentage of the job. Once the basic entry is done, the job given to each operator is then redistributed for double entry. Each time, after the entry is completed, the data is run through a spell check for spelling errors. On completion of the double entry the two documents are compared to detect and correct discrepancies. The completed data is then proof read by a supervisor. This is a 100% proof reading. Finally, we do a random checking of the proof read data by a second supervisor. This ensures a minimum accuracy level of 99.995% on all our work.

Our speed of data entry is on an average 70-80 words per minute per person.

We maintain backups of all data during the conversion / entry process. We will delete all backups on completion and final acceptance of the work by the client.

Data Transfer

While we are comfortable with either hard or scanned copy of raw data, we prefer that the data is scanned and sent in BMP, TIF, GIF or JPEG format. This ensures that the documents remain in your safe custody at all times.
Once the data has been entered / converted, we would normally FTP the information to our server or to a server that you specify. If however, you wish to receive the information in a CD or floppy, we can arrange to have it couriered to your address.

Rates

Our rates vary based on the type of work involved. Typically, once we do the sample job, we get an idea of the type of work involved and our quotes will be based on this estimate. Our quotes would be in US Dollar Sterling per 1000 Keystrokes (Characters). If we know the exact quantity of work involved, we would also give you an estimate of the total cost to you.

I hope that this would give you an idea of our capabilities. All our partners follow the processes I have specified above. As we keep improving our processes, we would implement them across the network, so that our service delivery levels to you are consistent, irrespective of who we work with.